Frequently Asked Questions

question.png What time is check in / out?

Check In is after 2.00pm and Check Out is before 10.00am. It would be appreciated if you could provide an estimated time of arrival.

question.png Is linen included?

Prices listed include full linen and bedding. It does not include beach towels.

question.png Do we need to wash the linen?

No we will do this. 

question.png Can we wash our clothes?

The Cottage has a washing machine, drying rack, two heated towel rails, iron and board and an outdoor clothesline. The Country Room, Garden Room, and Courtyard Room do not have laundry facilities.

question.png What are the cooking facilities?

The Cottage has full kitchen with a double wall oven, 4 element ceramic hotplate, microwave, crockpot, toaster, kettle, dishwasher, fridge/freezer and a full range of cooking equipment and serving dishes to self cater for up to 20 people.

The Country Room has a kitchenette with a 2 element hotplate, microwave, electric frypan, kettle, toaster and under bench fridge, equipped for 2 people.
The Garden Room has a kitchenette with a 2 element hotplate, kettle, toaster, microwave and a fridge/freezer, equipped for 4 people.

The Courtyard Room does not have any cooking or breakfast facilities.

question.png Is breakfast available?

Yes. This is at an extra cost by prior arrangement. Please enquire.

question.png Do we need to clean when we leave?

You are expected to leave the property tidy but we do all the cleaning after your departure.

question.png Is the cleaning extra?

There is no extra charge for this service.

question.png Is there an extra cost for using the barbecue or firewood?

No. The firewood supply is restocked daily.

question.png What heating is there?

The Cottage has a wood burner and a ceiling fan which keeps it very warm and cosy in winter, and also an oil-fin heater.  There are two heated towel rails in the bathroom and both the showers in the The Cottage have heat lamps.

The Country Room has an oil-fin heater, electric blankets, a heated towel rail and heat lamp in the bathroom.

The Garden Room has a wall heater, electric blanket, a heated towel rail and a heat lamp in the bathroom.

The Courtyard Room has a wall heater, electric blanket, a heated towel rail and heat lamp in the bathroom.

question.png Is there any storage for sporting equipment?

There is a garage adjoining The Cottage that can be used by prior arrangement.

question.png Do you have Eftpos or take credit cards?

We have Eftpos available.
We take credit cards but have a 2% surcharge to cover part of the bank fees ( we are charged 4%).
It is preferable to either pay by internet banking or cash.

question.png What is the cancellation policy?

Because of our intimate size late cancellations can affect us greatly. A 25% deposit or credit card details may be required to confirm your booking, depending on circumstances.

1. Cancellation within 30 days of arrival date - 25% of booking
2. Cancellation 14 days prior to arrival date - 50% of booking.
3. Cancellation within 7 days of arrival date - 100% of booking.

question.png How far are you from:

The nearest shops  Ngongotaha Village is a 5 minute drive - superette, petrol station, pharmacy, medical centre, bakeries, take aways, sports bar, liquor store, lotto shop, Eftpos machine / Westpac bank, Essence Café (highly recommended), hardware / fishing store.
Nearest activities Trout fishing and swimming in the Ngongotaha Stream at the bottom of the garden and Lake Rotorua 5 minutes away.
Agroventures, Zorb, Agrodome, Skyline Skyrides, Rainbow Springs, Kiwi Encounter, Paradise Valley Springs, are all within a 5 minute drive
Rotorua 10 minute drive to the CBD, events centre, supermarkets, shopping, restaurants & cafes
Rotorua Airport 20 minute drive
Tauranga 45 minute drive through the scenic Tauranga Direct Road
Taupo 45 minute drive
Whakatane 1 hour drive
Hamilton 1 ¼ hour drive
Waitomo 2 ¼ hour drive
Auckland 2 ½ hour drive
Napier 3 hour drive
Coromandel 3 hour drive

 

question.png How do we get there?

From the north - As you come down out of the Mamakus on State Highway 5 you will pass Western Road on the left which is signposted for Zorb and Agrodome. Go past this and take the next road on the right which is Paradise Valley Road. We are 2.8 km down this road on the right hand side - number 1099.

From the south - As you come into Rotorua turn left just before Te Puia onto Stage Highway 5. Continue on this road through all the traffic lights and roundabouts and you will be heading north out of Rotorua (past Skyline Skyrides). At the next roundabout turn left onto the main highway to Hamilton (SH5). Take the next road on the left which is Paradise Valley Road. We are 2.8 km down this road on the right hand side - number 1099.

NB - DO NOT TAKE THE TURN OFF BY THE TRAFFIC LIGHTS THAT SAYS PARADISE VALLEY SPRINGS. This is the scenic drive around Mt Ngongotaha and takes longer to get here.